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Community App Technical Support

If you are experiencing any difficulties with our community app and would like to report an issue, please fill out the following form with as much detail as possible. You might want to check out our FAQ below which could help you troubleshoot some common issues. You could also use this form to submit any suggestions on how you think our app could be even better.

  • If you are experiencing any problems with our app, please explain the issue with as much detail as possible to help make it easier for us to troubleshoot.
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      Please provide any screenshots or screencast videos of your issue if possible.

    Frequently Asked Questions

    Are you experiencing a technical issue with our mobile app for iOS or Android?

    Before submitting your issue you may want to make sure are using the most current version of the app. If you are unsure you can simply delete/uninstall the DuchenneXchange app and reinstall it. 

    Are you experiencing a technical issue with our web app on your web browser?

    Before submitting your issue you may want to make sure you have cleared any browser cache. Depending on what browser you are using the process for clearing your cache may be different.  Here is a good "how to" article on how to clear cache on all major browsers: https://kinsta.com/knowledgebase/how-to-clear-browser-cache/

    Are you having an issue joining or logging in?

    If you are already a user of our community app and forgot your username and/or password you can use your email address to reset your password: https://app.duchennexchange.org/reset

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